Last updated: May 2026
If you're not satisfied with any aspect of your clean, we'll come back and fix it — free of charge. Simple as that.
All retouch requests must be submitted within 24 hours of your service completion. To request a retouch, contact us by phone or email with a brief description of the area(s) that need attention. We'll schedule a retouch visit within 48 hours, at no additional cost to you.
A 50% deposit is collected at the time of booking to reserve your time slot. This deposit is applied toward your total service cost.
The remaining 50% balance is only due after your clean is complete and you've had the chance to review the work. We do not charge the second half until you are satisfied.
We understand life happens. Here's how our deposit refund policy works:
• Cancellations made 48+ hours before your scheduled service: Full deposit refund. • Cancellations made 24–48 hours before your scheduled service: 50% of the deposit refunded. • Cancellations made less than 24 hours before your scheduled service: Deposit is non-refundable, as our cleaners have reserved the time specifically for your job.
Refunds are processed within 5–10 business days to your original payment method.
If a retouch visit does not resolve the issue to your satisfaction, you may be eligible for a partial or full refund of your service fee.
Refund eligibility is determined on a case-by-case basis. We reserve the right to assess the situation and offer an appropriate resolution, which may include a partial refund, credit toward a future service, or a full refund.
Refund requests must be submitted within 48 hours of your original service date.
Refunds will not be issued in the following situations:
• Dissatisfaction caused by pre-existing conditions (e.g., permanent stains, damage prior to our arrival). • Services that were completed as described and no retouch was requested. • Cancellations or no-shows with less than 24 hours notice. • Dissatisfaction reported more than 48 hours after the service was completed.
To request a retouch or initiate a refund, please reach out to us directly:
Phone: (480) 420-9131 Email: hello@ashliesdoor.com
We respond to all requests within one business day and will always work to make things right.